FAQ

  • If you have not created a profile for your family, you will need to do that first by clicking “Book Now” and submitting the form. Don’t worry—nothing gets charged when you submit your form. Then, you can login to your profile using your email address as both username and password the first time. Once you’re in, you can click the pencil next to either the Membership section or Date Night Packages section to click what you want, read terms and conditions, and sign. Once you click “Save”, your purchase is complete!

  • In your profile above the calendar in the section called “Booking:On-call jobs”, just under the title you will see “__ booking credits left.” When you create a booking request, it will automatically use your booking credit for the agency booking fee of $30. You will see this at the bottom of your booking request form.

    If you are a member you will see 2 new credits there every month.

  • Yes, you can! You do this by scrolling to the “Payment Information” section of your profile and clicking on “cancel” next to your membership.

Still Have Questions? Email care@shorelinesitters.com or call 443-856-2010—we’d love to help!